Hours of operation
Customer service
Monday to Friday from 8:00 a.m. to 6:00 p.m. (continuous), and 6:00 p.m. to 10:00 p.m. (only by cell phone 312 623 1735).
Saturdays from 8:00 a.m. to 1:00 p.m. (continuous) and 1:00 p.m. to 4:00 p.m. (only by cell phone 312 623 1735).
Sundays and holidays from 8:00 a.m. to 12:00 p.m. (only by cell phone 312 623 1735).
Customs documentation and obligations
Monday to Friday from 8:00 a.m. to 10:00 p.m. (continuous).
Saturdays from 8:00 a.m. to 4:00 p.m. (continuous).
Sundays and holidays: from 8:00 a.m. to 12:00 p.m.
Billing and banking
Bancolombia and Banco Popular SPRC
Monday to Friday from 8:00 a.m. to 8:00 p.m. (continuous).
Saturdays from 8:00 a.m. to 2:00 p.m. (continuous).
Sundays and holidays: from 8:00 a.m. to 12:00 p.m.
Note:
There is only one person on duty during the following hours: Monday to Friday from 12:00 p.m. to 1:00 p.m.; Saturdays from 12:00 p.m. to 2:00 p.m.; and Sundays and holidays from 8:00 to 12:00 p.m.
Bancolombia and GNB Sudameris Contecar
Monday to Friday from 8:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m.
Saturdays from 8:00 a.m. to 12:00 p.m. and Sudameris until 1:00 p.m.
