Citizen attention and services
See the port's rates and services
Quality and efficiency in all its services, in addition to diverse possibilities to create added value. This is how the Port of Cartagena Group provides competitiveness to Colombian importers and exporters, and to all the actors in the international trade chain.
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Communications, forms, and processes
Find our latest community communications, updated forms, and procedures that must be followed for operations at our terminals.
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Petitions, complaints, or claims (PQR)
If you did not find an answer to your concern on the Port of Cartagena Group website or you have questions/requests, complaints, or claims related to the provision of port services, please fill out the following form.
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Contact us
Please contact us via the phone numbers and e-mail addresses provided. For the Port of Cartagena Group, it is important to establish direct contact with each of our customers.
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Hours of operation
Monday to Friday from 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 6:00 p.m.
Saturdays from 8:00 a.m. to 1:00 p.m.
Sundays and holidays from 8:00 a.m. to 12:00 p.m. via phone at 312 6231735
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