Frequently asked questions

Do you have questions about our services or procedures? In our FAQ section, you will find clear and concise answers. If you do not find what you are looking for, do not hesitate to contact us. We are here to help you every step of the way.

Img Frequently asked questions

What is Terminal Cut Off?

It is the date and time that the terminal establishes for a vessel, in which all its cargo for loading must be physically inside the port, duly documented and authorized (free of blockages). The vessels’ Terminal Cut Off is published in the Calendar option available on SPRCOnline

¿How is the Terminal Cut Off established??

See Terminal Cut Off Guide

¿How do I request an extended cut off?

The extended cut off request is made via e-mail to Customer Service at the established times and before cut off expiration (10:00 or 16:00).

Reporting:

  • Container
  • Type of container (refrigerated or dry)
  • Service number
  • Vessel, UVI, and Cut Off
  • Client's Company Name and Tax ID (NIT)
  • Customs agency
  • Shipping terminal

With the authorization received from Customer Service, you can proceed to file the shipping request, rollover, and/or IMO change.

Remember that, in accordance with Circular no invoice should be generated in advance for extended cut off. The system will automatically generate the charges after filing the shipping documents.

Units that are undergoing inspections or filling operations whose processes are closed, terminated, and/or cancelled after the vessel’s cut off will automatically generate an extended cut off charge.

Extended cut off charges must be invoiced through SPRCOnline - WEB Invoicing system or through the invoicing area service windows and must be paid immediately for the release of the cargo.

Payment for extended cut off does NOT guarantee that the cargo will be shipped, and no refund request applies.

What are the requirements and forms for the registration of companies, mandates, and/or powers of attorney??

The information or procedure concerning the Registration and/or Updating of Companies and submission of documents for such purpose is available in the Instructions DR-IUS100 - Registration of Cargo Owner Customers and Intermediary Companies, Mandates, and Powers of Attorney.

Please note that SPRC and Contecar Terminals do not have pre-established models and/or forms for mandates and/or powers of attorney. The Instructions DR-IUS100 provide the information needed for the creation of any type of company, including the forms and how they should be submitted to our facilities.


Is it possible to request the mobilization of cargo (inspection, emptying, filling, and repacking) without a registered and valid mandate?

No, it is not allowed. The mandate must be registered and in force in the Port of Cartagena Group's system.

Can a company be qualified as a transporter?

Yes, it can be. The temporary transport authorization is applicable only in cases where the merchandise is picked up by customer-owned vehicles. For this purpose, the Customs Agency must file the following documents in the Central Base 2 File:
  • Form SF-FMT101
  • Form SF-FMT102
  • Photocopy of the ownership card of the vehicle in the name of the consignee on the transport document.
  • Letter requesting temporary transport activation. The vehicle and cargo data (BL number, service, container, etc.) must be specified.

The documents must be submitted in a sealed envelope, which must be marked "Temporary transport authorization."

NOTE: For containerized cargo, the customer must carry out the authorization process in SPRCOnline, since an appointment must be made in the system to withdraw the unit.

How to obtain login authorization for SPRCOnline?

The process for authorizing cargo entry at the SPRC and Contecar terminals is described in Procedure USO 304OL Cargo entry authorization management (ARIM).

Is it possible to change the consignee of the export cargo?

No, it is not possible. If an error is made by the person preparing the entry authorization (ARIM) when typing the NIT/consignee, the cargo must be withdrawn from the terminal under the export return process for its subsequent entry with the correct NIT/consignee.

How to request the return of export cargo?

The following documents must be submitted:

  • Application form for authorization of withdrawal or shipment of merchandise DR-FMT304.
  • Return request letter filed with Antinarcotics.
  • Invalidation Form 602.
  • Form 1175 and 1298.
  • For coffee, the Coffee Transit Guide.
Return to free zones in the same customs jurisdiction:
  • Completed Incoming Merchandise Movement Form.
  • Letter addressed to the DIAN, filed and approved by the Head of the Free Trade Zone GIT and anti-narcotics seal.
  • Manual Submission Form, MUISCA Form 1178, check box 51: Warehouse Authorized/Free Zone.
  • E-mail from the DIAN - Upload confirmation of the mailing form number. Manual form (1178).

Return to free zones in another customs jurisdiction:

  • Form (650) Customs Transit (DTA) and/or Cabotage Declaration completed, with the following boxes: o Box 56: Company name, warehouse, or user, or Box 67: Acceptance number or Box 68: Date.
  • Letter addressed to the DIAN, filed and approved by the Head of the Free Trade Zone GIT and anti-narcotics seal.
  • E-mail from DIAN-Uploading of the exit authorization of the merchandise covered by the respective Customs Transit Declaration (DTA).

The request for Export Return is made via e-mail to documentacionsolicitudes@sprc.com.co This procedure is available in the instructions DR-IUS301 for sending documents for cargo procedures.

What documents are needed to document shipments in SPRC and Contecar Terminals?

The customs documentation required to authorize shipments by sea depends on the method chosen by the exporter to carry out the process, always in accordance with the customs legislation and with the form to request authorization of withdrawal or shipment of merchandise, DR-FMT202. Shipment authorization with Form 602.

It is the Customs Agency’s responsibility to verify that all Transfer Forms are closed prior to filing with the terminal, in order to request shipment. If there is a "Pending Task," this must be closed with the competent authority or the terminal. Likewise, the status in VUCE must be marked as "Inspected." In the case of re-shipments, an e-mail from the DIAN, the Export GIT, or Form 1154 must be provided.

Is it possible to export empty containers?

Yes, it is possible. The shipment of empty containers must be filed with the DIAN.
 
What to do when the system reports a weight difference when documenting containerized cargo exports?
A weight correction invoice must be requested for export cargo, and procedure USO-308-OL for weight correction for the entry of export containers must be followed.

How to request a change of IMO (Dangerous classification) of the export cargo after it enters the terminal? 

The process to request a change of IMO is as follows:

  • Request and pay IMO change invoice for each container and each service in case of breakbulk cargo.
  • Fill out form DR-FMT301.

The request for IMO change is made via e-mail to documentacionsolicitudes@sprc.com.co This procedure is available in the instructions DR-IUS301 for sending documents for cargo procedures.

In the event that additional IMO labels need to be physically attached or removed from the cargo, the consignee or its representative at the port must request movilización para inspección and must send an email to atencionalcliente@sprc.com.co in order to arrange the location of the unit in the operational area.

How are export container lines changed?

The following must be done:
  • Request and pay invoice for line change.
  • The consignee or representative at the port must fill out form DR-FMT301.

The request for line change is made via e-mail to documentacionsolicitudes@sprc.com.co This procedure is available in the instructions DR-IUS301 for sending documents for cargo procedures.

How can I request the Notice of Entry of Transfer Forms in the MUISCA system?

Submit the following using SPRCOnline:
  • For direct filling from a truck to cross docking container, the following documents must be physically presented at the weighbridge: Transfer form, ARIM, and filling authorization. This documentation must be presented half an hour before the start of the operation.
  • If the result of the selectivity is Physical Inspection, the port will deliver the MUISCA system screen printout with the result of the selectivity, for coordination by the client and/or its representative with the customs authority.
  • In the event of inconsistencies, transfer form replacement, or if the transfer form has not been attached to the ARIM, notice of this should be requested by e-mail to documentacionsolicitudes@sprc.com.co. The procedure for this is available in the instructions DR-IUS301. Instructions for submitting documents for cargo procedures.

How can a rollover/change of vessel and/or port be requested?

Depending on the type of cargo (breakbulk or containerized), the process to request a change/rollover of vessel and/or port is as follows:
  • Containerized cargo: The container MN/RollOver process is specified in procedure USO-313-OL. Motor Vessel and Port Rollover Management.
  • Breakbulk cargo: Since the breakbulk cargo enters the warehouse and not a specific UVI / Vessel, the RollOver of breakbulk cargo is only authorized if the breakbulk cargo is documented. For this reason, it is known as Documentary RollOver; for this process the DR-FMT202 form is required.

The request for documentary rollover is made via e-mail to documentacionsolicitudes@sprc.com.co, This procedure is available in the DR-IUS301. Instructions for submitting documents for cargo procedures.

What types of charges does the Port bill for?

All services rendered to the cargo imply charges that must be invoiced and paid by the consignee.

These may be anticipated, which refer to services not yet rendered and which may be paid for before they are performed, or actual, which refer to services already rendered and/or performed. In accordance with these charges, invoices are generated that accredit the rendering of a service and indicate its value.

Invoices can be generated via SPRCOnline or at the different service windows. The user is responsible for invoices issued by either means. For invoices issued at the service windows, the requesting user must verify that they have the correct data (charges and customer requested). If lost, a duplicate invoice must be requested. Check the fees.

All services pending invoices are the client’s (or his/her representative’s) responsibility. When requesting invoices, it is the client’s responsibility to pay them.

Once the cargo is in port, the system automatically generates the actual charges. Breakbulk cargo may only generate anticipated storage charges. Advance and actual storage charges are invoiced separately.

What type of invoices are issued through the invoicing area service window?

Invoices for manual charges, such as:
  • Rollover
  • Cut Off
  • BL Information Change
  • House BL
  • IMO correction
  • Advance Rollover
  • Method change
  • Sorti-container
  • Service cancellations
  • Adjustment invoices
  • Movement for withdrawal and delivery of empty containers
  • Mobilization for filling of empty containers

Invoices for breakbulk cargo weight readjustment and services outside of Cut Off require approval by Customer Service.

What type of invoices can be requested through SPRCOnline?

The following can be invoiced through SPRCOnline:
  • Facility use
  • Storage
  • Electricity
  • Cargo deconsolidation with empty container entry
  • Container loading and unloading
  • Mobilizations for inspection, weighing, and emptying
  • Inspection, emptying, and filling service
  • Export weight correction
  • Breakbulk cargo inspection
  • Breakbulk cargo loading and unloading

How and where can I pay port invoices?

Payment methods are available in the Payment Processes section.

How do I request a refund?

In order to verify your refund request, fill out and file refund form GF-FMT603 Refund Request for Payment of Service Invoices in the corresponding terminal.

It is important to include explanatory information in this form and attach an updated RUT.

How can I cancel an invoice?

To request the cancellation of issued invoices, the customer or his/her representative must request a service cancelation invoice. With this and the original invoice to be cancelled, go to the invoicing area to complete this process. If the invoice has been paid, it cannot be cancelled and a refund must be requested.

When requesting an invoice at Contecar, is it possible for it to be valid for SPRC, or vice versa?

Since Contecar and SPRC have different corporate names, it is not possible to cross-check accounts. If an invoice was requested for SPRC, but it should really have been requested for Contecar or vice versa, the customer or his/her representative must request an invoice cancelation and request a new invoice at the correct terminal. In the event that it has already been paid, a refund must be requested.

If I pay an invoice for a wrong concept, is it possible for it to be approved or valid for another process of the same value?

Since the invoices are tied to processes in the system and to the terminal's accounting processes, it is not possible to cross-reference invoices for concepts other than those required. If an invoice has been requested by mistake or will not be used, an invoice cancelation request must be made. If it has already been paid, a refund must be requested.

What are the requirements and forms for the registration of companies, mandates, and/or powers of attorney?


The information or procedure concerning the Registration and/or Updating of Companies and submission of documents for such purpose is available in the Instructions DR-IUS100 - Registration of Cargo Owner Customers and Intermediary Companies, Mandates, and Powers of Attorney.

Please note that SPRC and Contecar Terminals do not have pre-established models and/or forms for mandates and/or powers of attorney. The Instructions DR-IUS100 provide the information needed for the creation of any type of company, including the forms and how they should be submitted to our facilities.

Is it possible to request the mobilization of cargo (inspection, emptying, filling, and repacking) without a registered and valid mandate?

No, it is not allowed. The mandate must be registered and in force in the Port of Cartagena Group's system.

Can a company be qualified as a transporter?

Yes, it can be. Only when merchandise is withdrawn from customer-owned vehicles can a temporary transport authorization be made. For this purpose, the Customs Agency must file the following documents in the Central Base 2 File:
  • SF-FMT101 form.
  • SF-FMT102 form.
  • Photocopy of the ownership card of the vehicle in the name of the consignee on the transport document.
  • Letter requesting temporary transport activation. The vehicle and cargo data (BL number, service, container, etc.) must be specified.

The documents must be submitted in a sealed envelope, which must be marked "Temporary transport authorization."

NOTE: For containerized cargo, the customer must carry out the authorization process in SPRCOnline, since an appointment must be made in the system to withdraw the unit.

How to obtain login authorization for SPRCOnline?

The process for authorizing cargo entry at the SPRC and Contecar terminals is described in Procedure USO 304OL Cargo entry authorization management (ARIM).

Where can I find the service number assigned to the import cargo?

See service number search.
 

¿Cómo solicitar enlace al NIT del consignatario de la carga de importación?

El proceso de solicitud de enlace de NIT se encuentra especificado en nuestra circular 10025 de 28/11/2011 Servicios documentales para enlace de NIT 999.999.999 para los terminales de Contecar y SPRC.

How can BL import information already registered in the port system be changed?

The following must be done:
  • Request and pay the invoice for the information that needs to be changed.
  • Complete and submit form DR-FMT301.

Note that when the weight of breakbulk cargo is corrected and it is higher than the declared weight, the consignee or his/her representative must request and pay an adjustment invoice, in addition to the invoice for the change of information.

The request for information change is made via e-mail to documentacionsolicitudes@sprc.com.co. This procedure is available in the instructions DR-IUS301 for sending documents for cargo procedures.

How can I request receiving or warehousing processes in the customs system for the cargo located in the warehouses at the point of arrival?

The process is requested through the SPRCOnline tool, described in procedure USO-205-OL.

What should I do if there are inconsistencies or problems when requesting warehouse receipt through SPRCOnline?

The following must be submitted:
  • DR-FMT402 form.
  • Printout of the error messaged generated by SPRCOnline
  • Legible copies of the Master BL and House BL.
  • Provide the Mailing Form Number.

In addition to requests with inconsistencies, the following cases must also be presented at the service windows:

  • Application for reception with shared BL.
  • Request for reception of cargo from clients who do not yet have a mandate registered in the Port of Cartagena Group's system.

These requests are made via e-mail to documentacionsolicitudes@sprc.com.co. This procedure is available in the instructions DR-IUS301 for sending documents for cargo procedures.

How to request availability changes in the customs system for cargo located in the warehouses at the point of arrival?

The following must be submitted:
  • DR-FMT402 form.
  • Printout of the error messaged generated by SPRCOnline
  • Legible copies of the Master BL and House BL.

These requests are made via e-mail to documentacionsolicitudes@sprc.com.co. This procedure is available in the instructions DR-IUS301 for sending documents for cargo procedures.

What are the requirements to request cargo withdrawal from the port?

To withdraw cargo, the following must be done:
  • Pay for all port services rendered to the cargo.
  • Freight release from the shipping agency in the BL Master.
  • Declared Bill of Lading (B/L).
  • Complete and submit the following form DR-FMT304 at the Authorization of Withdrawal/Shipping registration window.
  • Depending on the customs modality, attach documents as appropriate.

Note that in the case of goods classified as explosive, companies must present the Transport Permit issued by the Ministry of Defense.

How can mobilization and/or withdrawal authorizations be consulted?

Through the ACQ option, check for current authorizations on the SPRCOnline platform according to Procedure USO 602 OL.

How to revalidate an ARIM withdrawal?

To revalidate an ARIM withdrawal, the warehousing invoice must be requested and paid to date. Depending on the type of cargo (breakbulk or containerized), the process to revalidate ARIM withdrawals is as follows:

In cases in which the storage is paid and the ARIMs are not immediately reflected, an additional ARIM must be requested at a service window by filling out the Form DR-FMT304 Request for ground withdrawal of merchandise.

  • Containerized cargo: The ARIM revalidation process for containers is handled automatically at the time the warehousing invoice is requested and paid. However, it is important to keep in mind that the automatic revalidation process for container ARIMs is one of the terminal’s value-added processes, which is subject to certain conditions such as:
    • The Service Number must not be blocked.
    • The MN in which the unit was unloaded must be closed.
    • In the case of refrigerated units, the connection and warehousing invoices must be paid up to the same day.
    • The ARIM must not be cancelled.
    • Among others.

How can the carrier or operator in an ARIM withdrawal be changed?

Fill out and submit the Form DR-FMT304 at the Authorization of Withdrawal/Shipment registration window, indicating the Tax ID (NIT) and company name of the new forwarder or operator, attaching a letter requesting the change.

If the storage is overdue, the invoice for this concept must be requested and paid.

How can I cancel an ARIM withdrawal?

To request cancellation of an ARIM withdrawal, the customer or his/her representative must fill out the following form DR-FMT304 Request for ground withdrawal of goods, and must specify in the field for observations 'Cancellation of ARIM No. (xxx.xxx.xxx.xxx).’ This process is free of charge and must be submitted via e-mail to documentacionsolicitudes@sprc.com.co. This procedure is available in the instructions DR-IUS301 for sending documents for cargo procedures.

In case of loss, the corresponding report must be attached.

How can an inspection or emptying authorization be canceled?

To request the cancellation of inspection or emptying authorizations issued the customer or his/her representative, a service cancelation invoice request must be made. With this and the inspection or emptying authorization to be cancelled, this type of request is made via e-mail to documentacionsolicitudes@sprc.com.co. This procedure is available in the instructions DR-IUS301 for sending documents for cargo procedure.

In case of loss, the corresponding report must also be attached. Bear in mind that if the cargo was mobilized, the cancellation of the authorization is not permitted and the charge for said movement must be paid.

How are pre-inspection requests or other container inspections handled?

Container pre-inspection must be requested in accordance with the following procedure USO-314-OL Inspection Request Management.

Taking into account circular 452 of January 19, 2008, "the quotas for pre-inspection requests for containerized cargo will not be assigned at the service window at the time of the request since they enter the work queue. The confirmation of the service will be scheduled by the operations area. The service will depend on resource planning and the number of requests received".

What is the management process for Non-Intrusive containerized cargo inspection requests?

Non-intrusive inspection requests are requested directly by the authority involved: CSI, Antinarcotics, or the DIAN, as the case may be. The client or his/her representative may not request inspection by scanner if there is no direct instruction from the authority involved. Requests for CSI inspections are at the sole discretion of the competent authority and do not require approval or intervention by the client or his/her representative. Mobilization costs are invoiced to the cargo consignee.

What are approach inspections and what do they consist of?

Approach inspections are pre-shipment inspections of containers by anti-narcotics police, which may be intrusive (physical) or non-intrusive (scanner). The terminal must comply with the mobilization of containers in accordance with requests by this authority. The mobilization charge is invoiced directly to the customer.

How do I request a container inspection with Sorti-Container equipment?

See procedure USO-314-OL Inspection Request Management.

How do I request merchandise samples from SPRC and Contecar?

If during the inspection process the DIAN, ICA, or INVIMA authorities require the withdrawal of samples for analysis, the client or his/her representative must fill out the following form SP-FMT307 Request for Sample Withdrawal. It must be signed by the authority that requested it.

How do I request a deconsolidation or container emptying service?

The requirements for requesting deconsolidation or container emptying services are as follows:
  • The container must have been physically received at the terminal.
  • All port services associated with the service number, including storage, change of modality, deconsolidation service, and mobilization for emptying must be paid up to the date of emptying. Please note that the use of facilities by the container will be invoiced to the BL Master consignee.
The request should be sent to documentacionsolicitudes@sprc.com.co with the following documents in PDF format:
  • Completed DR-FMT302 form.
  • Letter of request for emptying, which must be approved by the shipping agency that owns the container
  • BL Master and corresponding House BLs.
  • In the case of Direct Truck Emptying, present the documents that support the nationalization and withdrawal of the breakbulk cargo.
Keep the following in mind:
  • Any container after five days from its arrival at port and whose modality is FCL/FCL will be withdrawn under this same modality, or in its absence only direct emptying to truck is authorized.
  • The service cycle ends when the container is physically emptied and the empty unit is returned to the module.
  • Requests from customers other than shippers to empty the hold are subject to validation and authorization by the port.
  • Emptying of special or oversized loads requires pre-operational meetings coordinated through atencionalcliente@sprc.com.co.
  • If the request is rejected, you will be notified at the e-mail address provided in the request form.

How do I request a consolidation or container filling service?

The procedure for scheduling filling services is described in the SP-IUS300 equest for Scheduling Loading, Unloading, and Filling.
 

How do I consult the schedule for emptying, filling, inspections, loading, and unloading of breakbulk cargo?

On this website, in the Cargo Service Scheduling section, according to the stipulated cut off dates.

How do I reschedule services for emptying, filling, inspections, loading, and unloading of breakbulk cargo?

See instruction manual SP-IUS300 Request for Scheduling Loading, Unloading, and Filling Services.

How do I request package separation?

Submit the following documents:
  • Completed DR-FMT302 form Request for Cargo Mobilization.
  • Letter requesting the separation/division, specifying in detail which merchandise needs to be separated/divided and the reasons for the request.
  • Copy of the official document filed with the DIAN (does not apply for nationalized cargo).
  • BL.

In order for the separation of packages of containerized merchandise to be authorized, the merchandise to be separated and/or removed from the container must comply with the following requirements:

  • Nationalized cargo to be picked up immediately.
  • Cargo for reshipment. In these cases, the shipowner’s booking must be attached, and the MN and departure date must be informed.
  • Voluntarily abandoned cargo must be filed with the DIAN.

These requests are made via e-mail: documentacionsolicitudes@sprc.com.co. This procedure is available in the instructions DR-IUS301 for sending documents for cargo procedures.

As a customer, is it possible to enter the terminal to watch a cargo process?

Yes, it is possible. For this purpose, a visitor's badge is assigned if the following requirements are met:
  • Letter from the client authorizing entry into the operation.
  • Letter from the port representative authorizing entry.
  • Current Social Security statement.
  • ID.
This entry is subject to validation and authorization by the Physical Security and Safety Department.

¿Cómo anular una autorización de inspección o vaciado?

Para solicitar la anulación de autorizaciones de inspección o vaciado emitida el cliente o su representante, se debe solicitar una factura de anulación de servicios. Con esta y con la autorización de inspección o vaciado que se quiere anular, debe acercarse a la ventanilla de Servicios a la Carga. En caso de perdida, adicionalmente debe presentar el denuncio de esta. Tener en cuenta que si la carga fue movilizada no procederá la anulación de la autorización y deberá cancelar el cargo generado por dicho movimiento.

What security agreements does the Port of Cartagena Group have?

See Safety and security
 

How do I apply for an identification card at the port?

The procedure for getting an ID is on the website in the Comunicados, formatos y procesos section.
 

How are reweighing requests handled?

If the client has doubts about or wants to confirm the merchandise’s weight and depending on the type of cargo (breakbulk or containerized), the process to request reweighing is done via email to documentacionsolicitudes@sprc.com.co. This procedure is available in the instructions DR-IUS301 for sending documents for cargo procedures:
  • Breakbulk Cargo: The DR-FMT302 form must be submitted once the pre-inspection stub is issued, and the reweighing operation will be scheduled as a merchandise inspection. The customs agent must inform the warehouse assistant that breakbulk cargo needs to be reweighed, and the assistant will place the wait recorded on the scale on the stub.
  • Container: The DR-FMT302 form must be submitted by checking the reweight box, and via email the tracking number will be sent, which is the number the customs agent, within 48 hours of the request, will used to track ACQ - Consultation of current authorizations.

In both situations, if weight correction is required in the Port of Cartagena Group's system, the customs broker must request this information be corrected.

 

How can I make connection or disconnection requests for refrigerated containers?

The authorization of refrigerated container mobilization services for connection or disconnection is requested by the client or his/her representative by submitting the following:
  • Cargo Mobilization Request Form DR-FMT302.
  • Letter requesting the service.
  • BL (for imports).

These requests are made via e-mail to documentacionsolicitudes@sprc.com.co This procedure is available in the instructions DR-IUS301 for sending documents for cargo procedures.

Note: Disconnection or connection requests can only be made if the unit has been received by the terminal. This means that they cannot be made upon announcement.

What is the Terminal Cut Off?

It is the date and time that the Port establishes for a vessel, in which all its cargo for loading must be physically inside the port, duly documented and authorized (free of blockages). The Terminal Cut Off of the motor vessels is published in the Calendar option available through SPRCOnline.
 

How is the Terminal Cut Off set?

The extended cut off request is made via e-mail to Customer Service at the established times and before cut off expiration (10:00 or 16:00).

Reporting:

  • Container
  • Type of container (refrigerated or dry)
  • Service number
  • Vessel, UVI, and Cut Off
  • Client's Company Name and Tax ID (NIT)
  • Customs agency
  • Shipping terminal

With the authorization received from Customer Service, you can proceed to file the shipping request, rollover, and/or IMO change.

Remember that, in accordance with Circular 6098 no invoice should be generated in advance for extended cut off. The system will automatically generate the charges after filing the shipping documents. Units that are undergoing inspections or filling operations whose processes are closed, terminated, and/or cancelled after the vessel’s cut off will automatically generate an extended cut off charge.

Extended cut off charges must be invoiced through SPRCOnline - WEB Invoicing system or through the invoicing area service windows and must be paid immediately for the release of the cargo.

Note: Payment for extended cut off does NOT guarantee that the cargo will be shipped, and no refund request applies.

 

How can a rollover/change of vessel and/or port be requested?

Depending on the type of cargo (breakbulk or containerized), the process to request a change/rollover of vessel and/or port is as follows:
  • Containerized cargo: The container MN/RollOver process is specified in procedure USO-313-OL Motor Vessel and Port Rollover Management.
  • Breakbulk cargo: Since the breakbulk cargo enters the warehouse and not a specific UVI / Vessel, the RollOver of breakbulk cargo is only authorized if the breakbulk cargo is documented. For this reason, it is known as Documentary RollOver; for this process the DR-FMT202 form is required.

The documentary rollover request is made via e-mail to documentacionsolicitudes@sprc.com.co. This procedure is available in the instructions DR-IUS301 for sending documents for cargo procedures.

How can I request the Notice of Entry of Transfer Forms in the MUISCA system?

Submit the following documents through SPRCOnline:
  • For direct filling from a truck to cross docking container, the following documents must be physically presented at the weighbridge: Transfer form, ARIM, and filling authorization. This documentation must be presented half an hour before the start of the operation.
  • If the result of the selectivity is Physical Inspection, the port will deliver the MUISCA system screen printout with the result of the selectivity, for coordination by the client and/or its representative with the customs authority.

 

What should I do if there are inconsistencies or problems when requesting warehouse receipt through SPRCOnline?

A letter requesting warehouse receipt must file at the return service window along with the following:
  • DR-FMT402 form.
  • Printout of the error messaged generated by SPRCOnline.
  • Legible copies of the Master BL and House BL.
  • Provide the Mailing Form Number.

In addition to requests with inconsistencies, the following cases must also be presented at the service windows:

  • Application for reception with shared BL.
  • Request for reception of cargo from clients who do not yet have a mandate registered in the Port of Cartagena Group's system.

 

How can mobilization and/or withdrawal authorizations be consulted?

Through the ACQ option, check for current authorizations on the SPRCOnline platform according to Procedure USO 602 OL.

 

What types of charges must be requested through the invoicing service window and what cannot be invoiced through SPRCOnline?

  • Data change in BL.
  • House BL.
  • IMO correction.
  • Advance rollover.
  • Method change.
  • Sorti container for emptying and filling.
  • Cancellation of services.
  • Adjustment invoices.
  • Movement for withdrawal and delivery of empty containers.
  • Mobilization for filling of empty containers.

 

What type of invoices can be requested through SPRCOnline?

The following can be invoiced through SPRCOnline:
  • Facility use.
  • Storage up to 5 days.
  • Electricity for up to 5 days.
  • Deconsolidation of cargo after emptying.
  • Container loading and unloading.
  • Mobilizations for inspection, weighing, and emptying.
  • Inspection, emptying, and filling service.
  • Export weight correction.
  • Breakbulk cargo inspection.
  • Breakbulk cargo loading and unloading.

 

What documents are required to register and update user procedures online with SPRC and Contecar?

This information can be found in circular 6706 of 2013.

What are the requirements and forms for the registration of companies, mandates, and/or powers of attorney?

The information or procedure concerning the Registration and/or Updating of Companies and submission of documents for such purpose is available in the Instructions DR-IUS100 - Registration of Cargo Owner Customers and Intermediary Companies, Mandates, and Powers of Attorney.
 
Please note that SPRC and Contecar Terminals do not have pre-established models and/or forms for mandates and/or powers of attorney. The Instructions DR-IUS100 provide the information needed for the creation of any type of company, including the forms and how they should be submitted to our facilities.
 

Is it possible to request the mobilization of cargo (inspection, emptying, filling, and repacking) without a registered and valid mandate?

No, it is not allowed. The mandate must be registered and in force in the Port of Cartagena Group's system.

Contact Lines

Cartagena de Indias

Sociedad Portuaria Regional de Cartagena (SPRC)

  • 605 660 7781

Terminal de Contenedores de Cartagena S.A. (Contecar)

  • 605 657 1750
  • Fax: 605 667 2995

Customer service and judicial notifications

  • atencionalcliente@sprc.com.co
  • 605 650 2251

Transparent contact

Transparent contact line

  • Report improper acts of officials or contractors
  • 605 660 7781 - 605 657 1750
  • Link to report

Attention offices

  • Sociedad Portuaria Regional de Cartagena (SPRC) - Manga Maritime Terminal
  • Terminal de Contenedores de Cartagena S.A. (Contecar) - Mamonal KM. 1

Hours of operation

  • Monday to Friday from 8:00 to 18:00 continuous day 18:00 - 22:00 additional day (only attended by cell phone 312 623 1735)
  • Saturdays from 8:00 to 13:00 continuous shift 13:00 - 16:00 additional shift (only attended by cell phone 312 623 1735)
  • Sundays and holidays 8:00 to 12:00 via cell phone 312-6231735

Sales Team

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